30 Nov 2021
Are robots stealing jobs from employees in industrial production? Many employers are confronted with their employees’ fears when it comes to the introduction of new technologies. Close cooperation between research and practice on this issue can not only contribute to the economic success of companies, but also indirectly increase employee satisfaction. Nora Hampel demonstrates this in her dissertation titled „When digital technologies enter the factory – Improving blue-collar workers’ attitudes towards new technologies.“ At Daimler AG, the PhD student has spent the last three years researching which strategies can contribute to a positive attitude of employees towards the implementation of new technologies in the company.
As part of her dissertation, Nora Hampel, who is an IWM associate, conducted two experimental studies in which she analysed the effects of two intervention strategies. The first strategy consists of the so-called needs-addressed communication, which aims to convey to employees the benefits they can derive from the new technology for their own work (as opposed to information-centred communication). The second strategy aims at an active experience of success among employees: Successful execution of a new technology can increase self-efficacy beliefs (as opposed to a vicarious experience). “My results show that blue-collar workers’ attitudes towards new technologies improve when technology implementation strategies address their needs or self-efficacy beliefs,” explains Nora Hampel.